General Information

RETURNS ARE POSSIBLE WORLDWIDE FOR ALL FULL PRICE ITEMS WITHIN 14 DAYS OF SHIPPING. PLEASE NOTE THAT FINAL SALE ITEMS ARE NOT ELIGIBLE FOR A RETURN AND THAT ORIGINAL SHIPPING FEES ARE NOT REFUNDABLE.

EMMA HYACINTH RESERVES THE RIGHT TO NOT ACCEPT ANY RETURN OR MERCHANDISE THAT DOES NOT MEET THE FOLLOWING REQUIREMENTS. PURCHASES MUST BE RETURNED TO THE ORIGINAL SHIPPING COUNTRY. ITEMS RETURNED
MUST BE IN THEIR UNUSED ORIGINAL CONDITION WITH ALL EMMA HYACINTH ITEM TAGS ATTACHED AND ANY RELATED
ACCESSORIES OR INSTRUCTION BOOKLETS INCLUDED. INCOMPLETE, DAMAGED, WORN, SOILED, ALTERED RETURNS OR
ANYTHING EMMA HYACINTH REASONABLY BELIEVES HAS BEEN USED WILL NOT BE ACCEPTED.

HOW TO RETURN YOUR PURCHASE

EMMA HYACINTH PACKAGES WILL NOT BE SHIPPED WITH ANY PAPER INVOICES OR RETURN SLIPS. INSTEAD, WE ASK YOU
TO CONTACT CUSTOMERCARE@EMMAHYACINTH.COM DIRECTLY. WE WILL THEN PROVIDE YOU WITH FURTHER
INFORMATION.

RETURNS NEED TO BE SHIPPED AT THE CUSTOMERʼS OWN EXPENSE. EMMA HYACINTH WILL NOT COVER ANY DELIVERY
FEES OR RELEVANT TAXES AND DUTIES IMPOSED.

FOR ADDED SAFETY, PLEASE INSURE ALL PACKAGES WITH A TRACKING NUMBER.

WE ARE UNABLE TO OFFER EXCHANGES AT THIS TIME. WE ASK THAT YOU RETURN THE ORIGINAL MERCHANDISE FOR A
REFUND AND PROCEED TO PLACE A NEW ORDER FOR THE APPROPRIATE ITEM.

IMPORTANT

WE SHIP UNDER THE TERMS OF DAP(DELIVERED AT PLACE).

CUSTOMERS ARE RESPONSIBLE FOR THE PAYMENT OF DUTIES AND TAXES ONCE THE SHIPMENT HAS ARRIVED AT THE
DESTINATION COUNTRY. REFUSAL TO PAY THE IMPOSED TAX/DUTY OR IF THE PRODUCT IS RETURNED DUE TO ABSENCE
OF RECIPIENT WILL RESULT IN A RETURN SHIPPING FEE. THIS WILL BE DEDUCTED FROM THE ORIGINAL PAYMENT AND
REFUND, ALONG WITH ANY DUTIES AND TAXES INCURRED.

REFUNDS

REFUNDS WILL BE CREDITED TO THE ORIGINAL PURCHASER’S METHOD OF PAYMENT.

ON RECEIPT OF A RETURN, WE WILL PROCESS THE REFUND AS SOON AS POSSIBLE. WE ESTIMATE THAT REFUNDS WILL BE
MADE BY THE PROVIDER OF YOUR PAYMENT METHOD WITHIN 7-10 WORKING DAYS. WORKING DAYS ARE MONDAY TO
FRIDAY EXCLUDING UK PUBLIC HOLIDAYS. ONCE YOUR REFUND HAS BEEN PROCESSED, A REFUND CONFIRMATION WILL BE
SENT TO THE EMAIL ADDRESS PROVIDED AT CHECKING OUT. YOUR FINANCIAL INSTITUTION MAY REQUIRE ADDITIONAL
TIME TO PROCESS THE REFUND TO YOUR ACCOUNT.

PLEASE KEEP YOUR SHIPPING NOTE UNTIL YOU HAVE RECEIVED YOUR REFUND.

IF THE ITEM WHICH YOU ARE RETURNING WAS PURCHASED IN A CURRENCY OTHER THAN YOUR LOCAL CURRENCY, ANY
REFUND WILL BE PAID IN THE SAME CURRENCY AS PURCHASE. DUE TO FLUCTUATIONS IN CURRENCY EXCHANGE RATES
THE AMOUNT REFUNDED MAY BE HIGHER OR LOWER THAN THE ORIGINAL PRICE PAID.

• UK (1-3 working days)

• EUROPE & USA – EXPRESS SHIPPING (3-5 working days)

• REST OF WORLD – EXPRESS SHIPPING (3-5 working days)

UK SHIPPING

IN CERTAIN CIRCUMSTANCES IF THE FIRST DELIVERY ATTEMPT TO YOUR SPECIFIED ADDRESS IN THE UK FAILS, YOU MAY
BE NOTIFIED BY DHL THAT YOUR ORDER IS AVAILABLE TO COLLECT FROM YOUR LOCAL DHL ACCESS POINT LOCATION.
PLEASE FOLLOW THE INSTRUCTIONS ON THE CARD PROVIDED BY DHL AND CONTACT CUSTOMERCARE@EMMAHYACINTH.COM IF YOU REQUIRE FURTHER INFORMATION.  THE AVAILABILITY OF THIS SERVICE IS NOT GUARANTEED AND IS SUBJECT TO RESTRICTIONS.

OVERSEAS SHIPMENTS

PLEASE BE AWARE THAT CERTAIN COUNTRIES ARE SUBJECT TO STRICT CONTROLS BY LOCAL CUSTOMS AUTHORITIES
AND AS A RESULT DELAYS MAY OCCUR FOR REASONS OUTSIDE OF OUR CONTROL. WE SHIP UNDER THE TERMS OF DAP (DELIVERED AT PLACE).

CUSTOMERS ARE RESPONSIBLE FOR THE PAYMENT OF DUTIES AND TAXES ONCE THE SHIPMENT HAS ARRIVED AT THE DESTINATION COUNTRY. 

REFUSAL TO PAY THE IMPOSED TAX/DUTY OR IF THE PRODUCT IS RETURNED DUE TO ABSENCE OF RECIPIENT WILL RESULT IN A RETURN SHIPPING FEE. THIS WILL BE DEDUCTED FROM THE ORIGINAL PAYMENT ALONG WITH ANY DUTIES AND TAXES INCURRED.

EMMA HYACINTH accepts the following methods of payment:

• – Credit card

CURRENCIES

All Transactions are in EUR (EU Zones 1-3), GBP (UK) or USD (other countries). Standard VAT is included in all orders to the UK and Europe . We do not accept orders via telephone or email at this time.

CONDITIONS

For your security, the billing name and address must match the credit card or other method used for payment. Any PayPal account used must be in the name shown on your government issued identification document. Emma Hyacinth reserves the right to cancel any order that does not comply with this or with our other security criteria.

Your card or other method of payment will not be charged until your order is accepted and shipped. However, it may show a pre-authorisation of the funds immediately upon order.

Please note: All orders are placed with Emma Hyacinth, which is a UK entity, therefore your card issuer or payment method provider may apply other international bank charges. In addition, if your credit/debit card or other method of payment is not denominated in the currency of your purchase, the final price will be charged in the currency of your card. This will be calculated and charged by your card issuer. Emma Hyacinth has no control over these charges and cannot predict the amount. Please contact your issuing bank for further information before placing your order.