Emma Hyacinth is currently experiencing a high demand, therefore cannot guarantee the stock availability of every product. In the event of receiving a “SOLD OUT” notification, please send us an email to firstname.lastname@example.org and we will be happy to provide you with more information regarding our next restock.
Another option is to add the product you are interested in to the WISHLIST so we will be able to inform you once the product becomes available.
RETURNS ARE POSSIBLE WORLDWIDE FOR ALL FULL PRICE ITEMS WITHIN 14 DAYS OF SHIPPING. PLEASE NOTE THATFINAL SALE ITEMS ARE NOT ELIGIBLE FOR A RETURN AND THAT ORIGINAL SHIPPING FEES ARE NOT REFUNDABLE.
EMMA HYACINTH RESERVES THE RIGHT TO NOT ACCEPT ANY RETURN OR MERCHANDISE THAT DOES NOT MEET THEFOLLOWING REQUIREMENTS. PURCHASES MUST BE RETURNED TO THE ORIGINAL SHIPPING COUNTRY. ITEMS RETURNEDMUST BE IN THEIR UNUSED ORIGINAL CONDITION WITH ALL EMMA HYACINTH ITEM TAGS ATTACHED AND ANY RELATEDACCESSORIES OR INSTRUCTION BOOKLETS INCLUDED. INCOMPLETE, DAMAGED, WORN, SOILED, ALTERED RETURNS ORANYTHING EMMA HYACINTH REASONABLY BELIEVES HAS BEEN USED WILL NOT BE ACCEPTED.
EMMA HYACINTH PACKAGES WILL NOT BE SHIPPED WITH ANY PAPER INVOICES OR RETURN SLIPS. INSTEAD, WE ASK YOUTO CONTACT CUSTOMERCARE@EMMAHYACINTH.COM DIRECTLY. WE WILL THEN PROVIDE YOU WITH FURTHERINFORMATION.
RETURNS NEED TO BE SHIPPED AT THE CUSTOMERʼS OWN EXPENSE. EMMA HYACINTH WILL NOT COVER ANY DELIVERYFEES OR RELEVANT TAXES AND DUTIES IMPOSED.
FOR ADDED SAFETY, PLEASE INSURE ALL PACKAGES WITH A TRACKING NUMBER.
WE ARE UNABLE TO OFFER EXCHANGES AT THIS TIME. WE ASK THAT YOU RETURN THE ORIGINAL MERCHANDISE FOR AREFUND AND PROCEED TO PLACE A NEW ORDER FOR THE APPROPRIATE ITEM.
WE SHIP UNDER THE TERMS OF DAP(DELIVERED AT PLACE).
CUSTOMERS ARE RESPONSIBLE FOR THE PAYMENT OF DUTIES AND TAXES ONCE THE SHIPMENT HAS ARRIVED AT THEDESTINATION COUNTRY. REFUSAL TO PAY THE IMPOSED TAX/DUTY OR IF THE PRODUCT IS RETURNED DUE TO ABSENCEOF RECIPIENT WILL RESULT IN A RETURN SHIPPING FEE. THIS WILL BE DEDUCTED FROM THE ORIGINAL PAYMENT ANDREFUND, ALONG WITH ANY DUTIES AND TAXES INCURRED.
REFUNDS WILL BE CREDITED TO THE ORIGINAL PURCHASER’S METHOD OF PAYMENT.
ON RECEIPT OF A RETURN, WE WILL PROCESS THE REFUND AS SOON AS POSSIBLE. WE ESTIMATE THAT REFUNDS WILL BEMADE BY THE PROVIDER OF YOUR PAYMENT METHOD WITHIN 7-10 WORKING DAYS. WORKING DAYS ARE MONDAY TOFRIDAY EXCLUDING UK PUBLIC HOLIDAYS. ONCE YOUR REFUND HAS BEEN PROCESSED, A REFUND CONFIRMATION WILL BESENT TO THE EMAIL ADDRESS PROVIDED AT CHECKING OUT. YOUR FINANCIAL INSTITUTION MAY REQUIRE ADDITIONALTIME TO PROCESS THE REFUND TO YOUR ACCOUNT.
PLEASE KEEP YOUR SHIPPING NOTE UNTIL YOU HAVE RECEIVED YOUR REFUND.
IF THE ITEM WHICH YOU ARE RETURNING WAS PURCHASED IN A CURRENCY OTHER THAN YOUR LOCAL CURRENCY, ANYREFUND WILL BE PAID IN THE SAME CURRENCY AS PURCHASE. DUE TO FLUCTUATIONS IN CURRENCY EXCHANGE RATESTHE AMOUNT REFUNDED MAY BE HIGHER OR LOWER THAN THE ORIGINAL PRICE PAID.
IN CERTAIN CIRCUMSTANCES IF THE FIRST DELIVERY ATTEMPT TO YOUR SPECIFIED ADDRESS IN THE UK FAILS, YOU MAYBE NOTIFIED BY DHL THAT YOUR ORDER IS AVAILABLE TO COLLECT FROM YOUR LOCAL DHL ACCESS POINT LOCATION.PLEASE FOLLOW THE INSTRUCTIONS ON THE CARD PROVIDED BY DHL AND CONTACT CUSTOMERCARE@EMMAHYACINTH.COM IF YOU REQUIRE FURTHER INFORMATION. THE AVAILABILITY OF THIS SERVICE IS NOT GUARANTEED AND IS SUBJECT TO RESTRICTIONS.
PLEASE BE AWARE THAT CERTAIN COUNTRIES ARE SUBJECT TO STRICT CONTROLS BY LOCAL CUSTOMS AUTHORITIESAND AS A RESULT DELAYS MAY OCCUR FOR REASONS OUTSIDE OF OUR CONTROL. WE SHIP UNDER THE TERMS OF DAP (DELIVERED AT PLACE).CUSTOMERS ARE RESPONSIBLE FOR THE PAYMENT OF DUTIES AND TAXES ONCE THE SHIPMENT HAS ARRIVED AT THE DESTINATION COUNTRY.
REFUSAL TO PAY THE IMPOSED TAX/DUTY OR IF THE PRODUCT IS RETURNED DUE TO ABSENCE OF RECIPIENT WILL RESULT IN A RETURN SHIPPING FEE. THIS WILL BE DEDUCTED FROM THE ORIGINAL PAYMENT ALONG WITH ANY DUTIES AND TAXES INCURRED.
EMMA HYACINTH accepts the following methods of payment:
All Transactions are in EUR (EU Zones 1-3), GBP (UK) or USD (other countries). Standard VAT is included in all orders to the UK and Europe . We do not accept orders via telephone or email at this time.
For your security, the billing name and address must match the credit card or other method used for payment. Any PayPal account used must be in the name shown on your government issued identification document. Emma Hyacinth reserves the right to cancel any order that does not comply with this or with our other security criteria.
Your card or other method of payment will not be charged until your order is accepted and shipped. However, it may show a pre-authorisation of the funds immediately upon order.
Please note: All orders are placed with Emma Hyacinth, which is a UK entity, therefore your card issuer or payment method provider may apply other international bank charges. In addition, if your credit/debit card or other method of payment is not denominated in the currency of your purchase, the final price will be charged in the currency of your card. This will be calculated and charged by your card issuer. Emma Hyacinth has no control over these charges and cannot predict the amount. Please contact your issuing bank for further information before placing your order.
For any further queries, please contact us at email@example.com